Terms And Conditions

Terms & Conditions


A per person deposit is required to secure a reservation for your tour which is not considered firm until the deposit is received. The appropriate deposit requirements are as follow: $100 per person plus 5.6% fee in Payments made via PayPal or wire transfers to our local bank in Guatemala.


Final payment for all tours is due 60 days prior to departure. Payment for retail tours can be made by check or PayPal. Payments not received on time will result in reservation cancellation without refund.


Cancellation in writing must be received by Tours Atitlan 91 days prior to departure for full refund of deposit. Air penalties are not part of the percentages below and vary based on the airline policy at the time of ticket issue.

  • 91 + Days prior: No penalty of deposit
  • 90-61 Days Prior: Deposit Amount
  • 60-46 Days Prior: 40% of tour cost
  • 45-31 Days Prior: 65% of tour cost
  • 30-8 Days Prior: 85% of tour cost
  • 7 Days Prior or less: 100% of tour cost


Quoted tour prices include planning, handling and operational charges and are based on the current rate of exchange and tariffs. Tours Atitlan reserves the right to vary itineraries and prices, and to substitute facilities and hotels of equal or better quality if necessary.


All land and water transportation, sightseeing, admissions, services of tour guide and driver, lodging, meals as specified in tour itinerary and taxes (except payment fees charged from PayPal or bank transfer).


Cost of obtaining passports or visas, laundry, alcoholic beverages or sightseeing not included in the itinerary, travel insurance, gratuity to guide, driver, communication charges, & excess baggage fees.